Terms of Use
Priority Energy Solutions Terms & Conditions
A written contract shall be made between Priority Energy Solutions (herein referred to as “the company, “we”, or “us”) and the homeowner (herein referred to as “you” or “the customer”) proposing to buy from the company. These terms & conditions and the quotation together form our contract with you and are binding to you. Kindly read them very carefully and ensure that you understand them. Also, check that they contain everything that you have agreed to and have nothing that you aren’t prepared to agree to.
When Does The Agreement Start And End?
This agreement starts right from the moment you accept our offer that’s set out in the quote. You can do this by:
- Signing and delivering or posting the quote to our address as set out in the quotation
- Signing, scanning, and emailing the quotation to the email address set out in the quote
- Accepting the offer over the telephone, by calling on our number as set out in the quote (in such a case we will send you the full copy of this agreement by email or post, within a week after you accept it).
However, your purchase of the system would not become final until all the above conditions have been satisfied:
- The deposit has been paid to us by the customer; and
- Your electricity distributor has granted the Grid Connection Approval
This agreement ends once we have finished installing and commissioning the system unless either party (we or you) ends it earlier following the terms.
Our Right To Cancel
Priority Energy Solutions may cancel the contract or any other contract between us by writing to you at any time where:
- You fail to adhere to any of the requirements of the contract between us and this makes the system installation more difficult to carry out or prevents our team from carrying out the installation, or
- We discover something while carrying out the installation that prevents us from carrying out the installation.
When we write to you regarding our decision to cancel the contract between us, we will:
- Clearly set out the reasons for contract cancellation in our letter, and
- Refund the deposit (minus the fees related to work that we have already carried out)
Refunds
If you have made payment to us, but the contract ends for any of the reasons listed below before we install the systems at your home, we will refund all the money you have paid when the contract ends. These reasons are:
- If we have not delivered and installed the PV system at your home within 90 days after the original starting date and you choose to end the contract
- If we send you notice of price increase and you decide to end the contract instead of accepting the increase
- If any of the quoted equipment is unattainable and you don’t agree to substitute with equipment of similar quality
- If the final solar system design is significantly different from the one quoted in the contract and you are subject to our discretion or haven’t agreed to these changes in writing.
